Federal Bank Credit Card Customer Care Number

Query Type 

Detailed Description 

General Queries 

Customers may write to contact@federalbank.co.in for general enquiries related to banking products, services, branch details, service charges, account-related clarifications, or feedback. This channel is suitable for non-urgent matters and written communication. 

FedNet Internet Banking Queries 

Queries specifically related to FedNet Internet Banking, including login issues, transaction problems, access permissions, and technical support, can be sent to fednetinfo@federalbank.co.in for specialised assistance. 

Fi 

080-47485490 

help@fi.care 

Assistance related to Fi savings accounts, digital banking services, app-related issues, and transaction support. 

Jupiter Money 

8655055086 

support@jupiter.money 

Support for Jupiter accounts, cards, mobile application issues, and service-related enquiries. 

OneCard 

1800-210-9111 

help@getonecard.app 

Queries and grievances related to OneCard credit card services, billing, statements, and card management. 

Paisabazaar 

1800-258-5616 

care@paisabazaar.com 

Support for loan and credit product sourcing, application status, and related customer service issues. 

OneConsumer (One Score) 

0484-6147400 

customergrievance@onescore.app 

Assistance for credit score-related queries, report access, dispute resolution, and grievance handling. 

IND Money 

079-48224834 

support@ind.money 

Support for investment products, account access, portfolio tracking, and transaction-related issues. 

Scapia 

1800-296-1199 

scapiafederalcards@federalbank.co.in 

Assistance for Scapia Federal credit card services, card usage, billing, and dispute resolution. 

Bajaj 

1800-268-1980 

rajeev.chauhan3@bajajfinserv.in 

Support related to Bajaj Finserv loan and financial products offered in partnership with the Bank. 

Paytm 

0120-5083345 

grievance-redressal_loandistribution@paytm.com 

Queries and grievances related to loan distribution and services facilitated through Paytm. 

Warning on Toll-Free Numbers 

Customers are advised not to dial toll-free numbers or contact details displayed on unauthorised third-party websites, advertisements, or messages. Only numbers published through the Bank’s official channels should be used. 

RBI Advisory 

The Reserve Bank of India (RBI) has cautioned customers about fraudsters who use numbers resembling official toll-free numbers to deceive customers and extract sensitive banking information. 

Confidential Information 

Customers must never share debit card or credit card PIN, CVV, OTP, passwords, or any confidential information with anyone, including individuals claiming to be bank officials. The Bank does not seek such information through calls, emails, or messages. 

Faster Service 

Customers calling from their registered mobile numbers receive quicker service as the system can identify the customer more efficiently. 

Reason 

When calls are made from a registered mobile number, the customer identification process is simplified, reducing verification time and enabling faster resolution of queries while maintaining security standards. 

Telebanking Facility 

Customers can avail telebanking services to manage and access banking information with the assistance of Contact Centre executives, reducing the need for branch visits. 

Product Information 

Detailed information regarding the Bank’s savings accounts, current accounts, deposits, loans, and other financial products, including features, benefits, and eligibility criteria. 

Account Services 

Assistance with account statements, account scheme changes, and other account maintenance-related requests. 

Cheque Enquiries 

Information on the status of cheques, including both local clearing and outstation cheque collections. 

Account Clarifications 

Clarifications regarding debit and credit entries in customer accounts to help customers understand transactions and balances. 

Digital Banking Support 

Support for Corporate and Retail FedNet Internet Banking, mobile banking services, and other digital banking platforms. 

Card Services 

Assistance related to ATM and debit cards, including usage issues, blocking of cards, and transaction disputes. 

Alerts Management 

Registration, modification, and cancellation of email and mobile alerts for individual and single accounts to keep customers informed of account activity. 

Deposit Services 

Issuance of interest certificates for deposit accounts for tax and record purposes. 

Loan Services 

Provisional interest certificates for housing loans and information related to loan products, repayment, and applicable terms. 

Transaction Complaints 

Registration and resolution of complaints related to ATM transactions, NEFT/RTGS transfers, inward remittances, and mobile banking issues. 

Charges and Rates 

Information on applicable service charges, fees, and interest rates for various banking products and services. 

Branch & ATM Locator 

Details of branch and ATM locations to help customers locate the nearest service point. 

Feedback 

Collection of customer feedback on the Bank’s products, services, and overall customer experience for continuous improvement. 

Purpose of the Framework 

The Bank has implemented a structured and customer-centric grievance redressal framework for credit card customers. This mechanism ensures that complaints are acknowledged, examined, and resolved in a transparent manner while adhering to regulatory guidelines and internal service standards. 

Types of Complaints Covered 

The framework covers complaints relating to credit card mis-selling, billing disputes, unauthorised transactions, service deficiencies, card usage issues, recovery practices, and conduct of authorised recovery agents. 

Commitment to Customers 

The Bank is committed to fair treatment, timely resolution, and clear communication at every stage of the complaint handling process, ensuring customer confidence and trust. 

Nature of Complaints 

This channel is meant for complaints arising from mis-selling of credit cards, incorrect or incomplete product information, unauthorised issuance of cards, or harassment and inappropriate behaviour by recovery agents engaged in credit card recovery activities. 

Dedicated Email Support 

Customers may write to ccsalessupport@federalbank.co.in to report concerns related specifically to sales practices and recovery conduct. This mailbox is monitored by specialised teams trained to handle such sensitive issues. 

Dedicated Telephone Support 

Customers may also call 0484–6754111 to register complaints and seek assistance regarding mis-selling or recovery-related matters. 

Objective 

The objective of this channel is to ensure ethical sales practices, responsible recovery behaviour, and compliance with applicable regulatory norms and internal policies. 

Customer Care (24 x 7) 

Customers may contact the Bank’s 24-hour customer care by calling 1800-425-1199 or 1800-420-1199. This channel allows customers to register complaints, seek clarifications, and obtain immediate assistance at any time, including weekends and holidays. 

Email Support 

Customers can also write to creditcards@federalbank.co.in with details of their concern. Email communication allows customers to provide comprehensive information and supporting documents, where required. 

Branch Support 

Customers may approach their home branch or any Bank branch for assistance in registering their complaint and obtaining guidance on the resolution process. 

Online Grievance Form 

Complaints can be submitted using the Customer Grievance Form available on the Bank’s official website. This option provides a convenient digital channel for complaint registration and tracking. 

Expected Outcome 

The Bank endeavours to resolve complaints at this level within defined timelines through efficient coordination between customer care, branch teams, and backend support units. 

When to Escalate 

Customers may escalate their complaint to the Nodal Officer if they are not satisfied with the response or resolution provided at the first level. 

Nodal Officer Details 

Nikhil A, Associate Vice President, designated as the Nodal Officer for credit card complaints, is responsible for reviewing unresolved cases and ensuring fair evaluation. 

Email for Escalation 

creditcardescalation@federalbank.co.in, a dedicated escalation email, may be used to bring unresolved matters to the Nodal Officer’s attention. 

Office Address 

The Federal Bank Ltd., 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India – 683101. 

Contact Number 

0484-2866511, available during business hours for follow-up and clarification. 

Role of Nodal Officer 

The Nodal Officer independently reviews complaints to ensure appropriate corrective action and adherence to service and regulatory standards. 

Escalation Criteria 

This level may be approached if the complaint remains unresolved, is inadequately addressed, or if there has been an undue delay in providing a satisfactory response. 

Principal Nodal Officer 

Biju K, Executive Vice President, serves as the Principal Nodal Officer for credit card-related complaints. 

Email Contact 

Customers may write to support@federalbank.co.in for escalation to this level. 

Office Address 

The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, India – 683101. 

Contact Number 

0484-2866521. 

Objective 

This level ensures senior management oversight, reinforcing accountability and resolution integrity. 

Final Redressal Option 

If the customer is still not satisfied after exhausting the Bank’s internal grievance redressal mechanism, the complaint may be escalated to the Banking Ombudsman under the Reserve Bank Integrated Ombudsman Scheme. 

Online Portal 

Customers may submit their complaint through the RBI’s official portal: https://cms.rbi.org.in/ 

Postal Address 

Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017. 

RBI Contact Centre 

14448, for guidance on lodging complaints with the Ombudsman. 

Important Note 

As per regulatory guidelines, customers must first approach the Bank before escalating complaints to the Ombudsman. 

Scapia Federal Credit Cards 

24-hour customer care on 1800-296-1199 or email scapiafederalcards@federalbank.co.in for service issues, billing disputes, and card-related concerns. 

Federal Fi Credit Cards 

24-hour customer care on 1800-296-1199 or email federalficards@federalbank.co.in for assistance related to Fi credit card services and transactions.