DCB Bank Credit Card Customer Care
DCB Bank offers customers various ways to resolve their credit card queries. As a credit card holder, you can contact customer care through any of the methods listed below.
DCB Bank Primary Customer Care Support
Customer Type | Contact Number | Details | |
Resident Indian Customers | 022‑68997777 / 040‑68157777 | This line provides support for general banking queries including account balances, statement requests, online banking assistance, digital payment issues, and basic service requests. Representatives are trained to guide customers through both online and offline banking processes. | |
NRI Customers | +91‑22‑61271000 / 022‑68997777 | NRI customers can get support for account management, deposits, remittances, and specialized NRI banking services. Email queries can be used for documentation, account statements, or clarifications about remittance procedures. | |
Loan Enquiries | – | Dedicated support for personal, home, vehicle, and other loans. Customers can inquire about EMI schedules, interest rates, repayment options, or missing documents. Loan-related complaints or disputes can also be raised through this channel. | |
Demat Account | – | For queries related to holdings, transactions, or account statements. Assistance includes guidance on online demat access, linking with trading accounts, or clarifying dividend payouts. |
DCB Bank 24×7 Emergency & Immediate Services
Service | Details | Availability |
Card Blocking & PIN Generation | Customers can block lost or stolen debit/credit cards immediately to prevent unauthorised usage. PIN reset or generation requests can also be done. | 24×7 |
Stop Cheque Requests | Temporarily stop payments on cheques in case of loss, theft, or discrepancy. Customers must provide cheque details to complete the request. | 24×7 |
Block Internet or Mobile Banking | Prevent unauthorised transactions by blocking online access to accounts. Useful if login credentials are compromised. | 24×7 |
Block UPI & Report Fraudulent Transactions | Immediate action to stop unauthorised UPI payments and report suspicious activity. Supports both app-based and account-based UPI systems. | 24×7 |
DCB Bank Postal & Official Correspondence
Purpose | Address / Instructions | Additional Notes |
Registered / Corporate Office | DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064, India | Written communication should clearly state the full name, customer ID, account number, branch, preferred contact, and detailed description of the issue. |
Formal Complaints | Include supporting documents if applicable (statements, emails, screenshots of errors, transaction IDs). | Helps in quicker verification and resolution by the grievance team. |
DCB Bank Customer Support Channels
Channel | Details & Instructions | Examples |
Phone Banking | Call customer care numbers for instant assistance. Representatives guide users through account issues, online banking setup, and service requests. | Reporting a missing cheque, requesting account balance, or blocking a card. |
Email Support | Write to official emails for detailed queries. Attach relevant documents for verification. | Requesting past statements, clarification on fees, or lodging complaints. |
Branch Visits | Visit the nearest branch to speak directly with the branch manager or relationship officer. | Filing complaints, submitting forms for loan disbursement, or resolving KYC issues. |
Online Complaint Forms | Use the bank’s online forms to lodge complaints digitally. Provides a reference number for tracking resolution. | Reporting failed fund transfers or ATM disputes. |
Internet & Mobile Banking | Raise service requests or report issues via internet or mobile banking platforms. | Linking credit cards, resetting passwords, or raising e-banking complaints. |
DCB Bank Fraud Reporting & Security Advice
Issue | Guidance / Actions | Additional Notes |
Suspicious Calls / Emails | Immediately report attempts to obtain confidential details. | Do not share PINs, passwords, CVV, or OTPs. |
Phishing Attempts | Verify email addresses or phone numbers before responding. | Bank will never request sensitive information via unsolicited emails or calls. |
Cyber Crime Reporting | Report incidents to both DCB Bank and the national cyber crime helpline for added security. | Maintain evidence like screenshots or email headers for official reporting. |
DCB Bank Grievance Redressal & Escalation
Level | Action / Contact | Timeline / Notes |
Level 1 – Customer Care / Branch | Lodge complaints via phone, email, online form, or in person at a branch. | Most issues are resolved within 7–10 working days. |
Level 2 – Nodal Officer / Regional Support | Escalate unresolved complaints. Official contact details provided via bank website. | Interim response with expected resolution time will be communicated. |
Level 3 – Banking Ombudsman | Approach RBI-appointed Ombudsman if complaints remain unresolved. | External review provides independent adjudication. |
DCB Bank Specialised Support Paths
Category | Contact Details | Use Cases / Notes |
NEFT/RTGS/IMPS & UPI | Central customer care numbers | Query on fund transfer failures, transaction limits, or UPI complaints. 24×7 availability for digital transfers. |
NRI Banking | nri@dcbbank.com / +91‑22‑61271000 | Account management, remittance tracking, or NRI deposit clarifications. |
Demat Accounts | Transactions, account statements, dividend inquiries, or linking trading accounts. | |
Loan Enquiries | EMI clarification, interest computation, missing documents, loan closure requests. |
DCB Bank Convenience Features & Self-Service
Feature | Details / Usage | Examples |
Missed Call Banking | Quick account balance or mini statements by giving a missed call from registered numbers. | Check account balance while traveling. |
SMS Banking | Receive alerts for transactions, account updates, and service notifications. | Transaction alerts for debit or credit card purchases. |
WhatsApp Banking | Interactive support through WhatsApp after registration. | Query mini statements, check card status, or request service call-backs. |
FAQs on DCB Bank Credit Card Customer Care
- Is it possible for me to temporarily block my DCB Bank credit card if I lose it?
Through the internet banking website or mobile application, or by contacting customer service, you can temporarily block your DCB Bank credit card. Blocking your credit card will prevent any transaction from being processed until either the credit card is unblocked by you, or you contact DCB Bank and report the card as stolen. Temporary blocking is helpful if you believe you lost your credit card but haven't yet determined whether it was stolen.
- Can I ask for an increase in my credit limit on my DCB Bank credit card online?
DCB Bank will accept requests from eligible customers to raise their credit limits through internet banking and through the mobile app. Requests for credit limit increases will be processed upon evaluating the customer's account history, payment history, and overall creditworthiness. Customers will receive an email or text message confirming their status after their request has been reviewed.
- How do I change or create a DCB Bank credit card PIN?
There are three methods you can use to create or reset the PIN associated with a DCB Bank credit card. Through the DCB Bank mobile banking application; through an ATM; or by contacting customer support. Secure authentication will be conducted using a one-time passcode sent to the customer's registered mobile phone number so that only the actual cardholder can perform the PIN reset.
- Can I check my DCB Bank rewards points online and redeem them?
Yes, you can see your rewards points online through Internet Banking or the mobile app. You will have options for redeeming your rewards points for gift vouchers, cash, travel bookings, or Shopping vouchers. Some rewards points may have restrictions or an expiration date.
- Can I receive notifications by SMS or email on my DCB Bank credit card transactions?
Yes, you can use the DCB Bank mobile app or Internet Banking to turn on transaction notifications. Notifications will notify you of your purchases, cash withdrawal transactions, and when your bill is due. Notifications will assist you in tracking your spending, protecting your account against fraud, and timing your monthly bill payments.
- Can I connect my DCB Bank credit card to a digital wallet or UPI?
Yes. You can connect a DCB Bank credit card to your favorite digital Wallets and UPI Applications. Connecting your credit card to these services will enable you to make purchases and make contactless payments. To connect to your card, make sure that the card is active and not on hold and perform an OTP verification to your registered mobile number.
- How can I request a duplicate DCB Bank credit card statement?
You can request a duplicate statement via the DCB Bank mobile app, internet banking, or by contacting customer care. Statements are typically available in PDF format and include detailed transaction history, payment due dates, and any applicable fees or charges. This is useful for record‑keeping and submitting proof of payments.
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Credit Card Eligibility
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